Consumer Code for New Homes

Purpose of the Code

Purchasing a New Home is a significant expense for most consumers and there are many different factors which you will consider when buying, including location, design and suitability as well as price and reputation of your Developer.

The Consumer Code for New Homes aims to ensure that consumers are protected from undesirable trading practices during the New Home purchase process and so sets standards for all Registered Developers so that they are consistent and of the highest standards to ensure the whole process is as smooth and hassle-free as possible.

The Code provides us with a mark of real quality, to give you the peace of mind that, when you are buying a New Home:

  • you will be treated fairly by us and our Agents
  • you can have confidence about our legal and professional status as a company
  • you will be given clear and reliable information about your New Home and the purchase process
  • you will know what standards of construction & service level to expect from us
  • you can access speedy, low-cost Dispute Resolution if you are not satisfied with the sales process
  • you will understand what you have to do to maintain your New Home and address any problems that may arise
  • if you are in a vulnerable position, this is readily identified by us and we will give your suitable support to help assist you in making decisions.
    To find out more about the Consumer Code for New Homes, please visit